All Luxe Vegas website purchases are considered final sale once checkout has been completed and payment has been processed.
Due to the high-value and collectible nature of luxury watches, handbags, and accessories, Luxe Vegas does not offer refunds or order cancellations after checkout is completed. Customers are responsible for reviewing the full item description, photos, condition, reference/model, size, accessories, price, shipping policy, and final-sale terms before placing an order.
Luxe Vegas does not accept returns or issue refunds for buyer’s remorse, change of mind, incorrect model/reference/size selection, market price changes, refused delivery, failed delivery, address issues, delayed DocuSign completion, or third-party opinions after purchase.
By completing checkout, the customer acknowledges and agrees that the order is final and cannot be canceled or refunded, except where required by applicable law.
Although all sales are final, Luxe Vegas may review exchange requests on a case-by-case basis.
Exchange approval is not guaranteed and is at the sole discretion of Luxe Vegas. If an exchange is approved, the item must be returned in the exact same condition as delivered, with all original packaging, boxes, papers, accessories, tags, protective coverings, and collateral included.
Approved exchanges may be subject to a 5%–10% restocking fee, depending on the item, order value, payment method, shipping status, and condition upon return.
The customer is responsible for all shipping, insurance, and handling costs related to an approved exchange. Original shipping fees, payment processing fees, and insurance costs are non-refundable.
After checkout and payment are completed, Luxe Vegas will email a DocuSign purchase confirmation agreement to the billing customer’s email address.
The order will not be shipped until the DocuSign agreement has been completed, signed, and received by Luxe Vegas. The signer must match the billing customer on the order.
Failure or refusal to complete the required DocuSign agreement may delay shipment and does not automatically cancel the order.
